Easyjet to close Luton call centre
150 jobs will be lost as airline confirms our May scoop
EasyJet is to close its Luton call centre resulting in the loss of almost 150 jobs.
The announcement confirms an exclusive Luton Today/Luton News report published in May.
After a 90-day consultation period reviewing the Luton office, the no-frills airline has decided to move the operation by the end of this year to Berlin, Germany, and Poznan, Poland.
EasyJet spokeswoman Samantha Day, said: "We are continually reviewing all our operations to ensure they are as cost-efficient as possible and this decision comes as a result of a thorough evaluation of all the options available.
"Having reviewed the contact centre operation in detail, we have concluded that our current operation is not sustainable and we believe that the outsource partner can provide the most effective, efficient and scaleable service to suit the ongoing needs of the business, as the airline continues to expand.
"Outsourcing will clearly have a significant impact on everyone working in the contact centre and easyJet is working closely with its 144 contact centre staff and their representatives, providing the services of a professional outplacement provider who will be able to help with any career advice and support they may require."
First with the news: read our May report here
To visit the Luton Airport website, click here
Are you affected by the decision? Let us know your viedws - add your comment below or send us an email by clicking on Laura Kempsell's name at the top of the page
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Weather for Luton
Tuesday 07 February 2012
Today
Cloudy
Temperature: -8 C to 1 C
Wind Speed: 12 mph
Wind direction: East
Tomorrow
Sunny spells
Temperature: -5 C to 1 C
Wind Speed: 13 mph
Wind direction: North east
