"Every time we open the door, it costs us £100": Luton DIY store to close after over 50 years in same family
A hardware store in Luton will shut its doors for good at the end of next month after the owners say they lose £100 every time they open.
Paul and David Sanders have worked at Plumbs DIY, in Kimpton Road, since the 1970s and took over from Mr Plumb in 1990.
Paul, 63, started at the store in 1977 when he began taking over the paperwork. He said: “It’s been fantastic. From day one when I started here, it's been great fun. I've been very fortunate to work with my brother.”
David, who has worked at the store since 1973, will retire when the doors are locked for the final time.
The shift in buying habits like the use of online retailers; a lack of parking; and increasing overheads meant that Plumbs DIY had to decide to close up shop.
Paul explained: “With the internet and Amazon, retail died. Now, every time we open the door, it costs us £100.
“People are not turning to retail. They don't want to go out the house or go to shops, but they want our service.”
After announcing their upcoming closure, customers have shared their sadness and praised the brothers for their years of hard work.
Tom Nunn said: “Best DIY place ever, the best service and a wealth of experience and advice given, this will be a huge loss to the area.”
While Gail Coles added: “Thank you for everything. Thank you for being such a great place to shop. Thank you for all your knowledge. Thank you for being so cheerful.”
Paul thanked his “lovely and loyal customers” for coming to the shop over the years, and said: “Without them, I possibly wouldn't be married, I wouldn't have my kids, I wouldn't have had the health I've got.”
Plumbs DIY will officially close on November 1, but Paul will be there until November 30 when auctioneers will take stock from the premises.
He said: “I’m beyond tearful, I don't think we failed. We've given it a good shot.”
And despite the circumstances, Paul explained: “I’ve not got one regret. I would do exactly the same again, I'd make the same mistakes.”
‘With the internet and Amazon, retail died. Now, every time we open the door, it costs us £100’