Exclusive: OAP's fury as Halifax sends nine years of his bank statements to New Zealand
An OAP has slammed Halifax after nine years of his banking records were posted to a woman in New Zealand.
George Redican, 80, was stunned to receive a parcel through the post from a woman in Auckland, which contained statements dating back to 2007.
Enclosed with 51 pages of transaction records was a letter from the woman explaining that her account number is one digit different to Mr Redican’s and that the similarity must have caused the error.
Despite making a complaint at Halifax’s branch in Luton, Mr Redican claims he was given short shrift.
He told the Herald & Post: “You wonder how safe your money is with them.
“The lady was good enough to send the paperwork over to us but it could have been anyone.
“We just can’t believe what has happened.
“It feels like nobody cares about us and we are totally let down.”
As well as writing to Mr Redican, the woman in New Zealand sent a letter to Halifax-Bank of Scotland Investment Managers in Edinburgh to highlight the error.
She wrote: “Further to a review of correspondence from yourselves I have identified an error which I find inexcusable.
“From your records you will see that the value of my invested funds is minimal but I am sure Mr Redican would not be happy at all with his information being forwarded to others.
“I would suggest that this error be corrected and an appropriate apology be forthcoming from yourselves.”
Despite the complaint Mr Redican, of Strathmore Avenue, Luton, failed to hear from Halifax.
The retired environmental engineering consultant said: “We waited and thought we would hear something from the bank but we received nothing at all.
“Last Friday (February 26) we went in to the bank so they could explain it to us but we were not allowed to see anyone.
“We were sent away and told a manager would contact us the next day but didn’t hear anything so we called her instead.
“Another girl answered and we were pushed from department to department, we just can’t seem to get anywhere with them.
“Nobody wants to take responsibility.”
Mr Redican’s wife Lyn added: “They just didn’t want to know at all.
“When we told one of the staff members we had been waiting for almost an hour she was very rude and just said ‘I’m serving a customer’
“I would not treat anybody in that way.”
A spokesperson for Lloyds Banking Group, which owns Halifax, told the Herald & Post: “We have investigated Mr Redican’s case and apologised for any distress caused by this isolated error.
“We have arranged for a payment in recognition of this which Mr Redican has accepted.”