Dunstable homecare provider receives Outstanding rating from Care Quality Commission
A Dunstable based homecare provider has received an Outstanding rating from the Care Quality Commission (CQC) in its latest report.
Active Homecare, which is based at The Barn on Sewell Lane, is a domiciliary homecare service which provides personal and social care to individuals living in their own homes, including those with acquired brain injuries.
The CQC only inspects in cases where individuals receive personal care, such as help with tasks related to personal hygiene and eating.
At the time of the assessment in May, 30 individuals were receiving support from Active Homecare with personal care.
The report rated leadership of the service as Outstanding, commenting the provider put people first and set high expectations for staff.
The care provided by the service was also rated as Outstanding, with the report highlighting how people were treated with kindness, empathy and compassion.
The report also rated the homecare provider as Good in the areas of safety, effectiveness and responsiveness.
It stated: “People were respected and valued as individuals and were empowered to be fully involved in their care and were supported by an exceptional staff team. Staff were very caring and knowledgeable about how best to communicate with people and to advocate for them to ensure their views were heard. There was a strong culture within the service of treating people with dignity and respect and staff spent time getting to know people and their specific needs before they provided them with care and support.”
Active Homecare received an award in 2023 recognising it as one of the top 20 homecare providers in the east of England.