Luton care provider rated ‘requires improvement’ by Care Quality Commision despite praise

DAS Care Limited, which is based at Futures House and provides personal care to people in their own homes, was handed an overall rating of ‘requires improvement’. It was given the same rating for safety and leadership, in the report published on October 12. However, its effectiveness, caring and responsiveness were all rated ‘good’.

And according to inspectors, it remained in breach of two legal regulations concerning safe care and treatment, and good governance.

The report stated: “The provider had previously breached the legal regulation relating to safe care and treatment, as well as good governance, at their last assessment which commenced in September 2024. Not enough improvements were found at this assessment, and the provider remains in breach of these regulations.”

But registered manager, Saima Nazar says significant improvements have been made since the assessment, which took place between February 5 and June 9, 2026.

At the time of the assessment, five people were receiving personal care through the service.

The CQC found care planning, risk management, medicines management, staff training oversight and record-keeping were not consistently effective. Inspectors also found the provider's quality assurance systems had failed to identify or address all the issues uncovered during the assessment.

But despite this, feedback from people receiving care and their relatives was positive with the kindness, reliability and professionalism of care workers receiving praise along with the consistency of the team and communication with families.

One relative said: “They spot things straight away; they thought [person] had shingles and contacted me immediately.” Another person said: “I couldn’t manage without them.”

People also described receiving personalised care that supported their independence and daily routines.

One person said: “We put the world to rights between us, they are good company. On a Friday the staff will always ask if I have any plans for the weekend. It is personalised individual care; they enjoy their job and are happy in their work.”

Relatives said they had confidence in the care provided and felt concerns were dealt with promptly.

The CQC also found staff understood their responsibilities around safeguarding, reporting incidents and supporting people's health and wellbeing.

Staff said they felt supported by management and were able to raise concerns, while the provider worked with healthcare professionals when necessary.

Following feedback from inspectors, the provider further developed its action plan to include required outcomes, actions, staff responsibilities, target dates, progress updates and supporting evidence.

DAS Care registered manager, Saima Nazar, said: “Since the inspection period, significant improvements have been made at the facility, and we remain committed to continuously improving the quality of care and services we provide.

"We have taken the findings seriously and have worked to address the areas identified, with a continued focus on maintaining high standards of care, safety, and the overall experience of those we support.”

The CQC said the service had regard to its Right support, right care, right culture guidance, although it was not supporting any autistic people or people with a learning disability at the time of the assessment.

The full Care Quality Commission report for DAS Care Limited can be read online here.