Top scores for Active Luton

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Active Luton has received some top scores in a customer satisfaction survey.

It has also taken suggestions on board and made a number of improvements as a result.

These include additional customer service training for front-of-house teams, improvements to online booking facilities and adjusted summer restaurant hours.

A whacking 90 percent of golfers at Stockwood Park said they’d be ‘likely’ or ‘extremely likely’ to recommend Active Luton to family and friends, while 82 per cent of Lewsey Sports Park users said the same thing.

There was a total of 75 percent for lessons across all swim and dive facilities at Lea Manor Recreation Centre, Inspire Sports Village and Lewsey Sports Park and Pool.

Active Luton chief executive Helen Barnett said: “We value feedback and our staff work very hard to provide an enjoyable and satisfying experience for all users of our facilities. Although we scored high we’re not complacent and have taken on board all the comments that were raised.”

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