Citizens Advice Luton drop-in service moving to Luton Town Hall

Citizens Advice Luton has announced that its drop-in advice service will move to Luton Town Hall from Tuesday, September 1, while it prepares for a longer-term move into newly refurbished premises in late 2027.

The charity is asking residents and organisations to take note of a temporary closure while the move takes place.

The drop-in service will be closed from Wednesday, August 19 to Monday, August 31 inclusive. During this period, Citizens Advice Luton will continue to provide support by telephone and email.

Residents who need advice can call the Adviceline on 0808 278 7847, Monday to Friday from 9am to 3.30pm, or access the charity’s email advice service through its website: https://www.citizensadviceluton.org.uk/get-advice/call-us/.

From September 1, residents will be able to visit Citizens Advice Luton’s drop-in service at Luton Town Hall.

The new drop-in opening hours will be:

• Monday: 9am–12pm

• Tuesday: 9am–12pm

• Wednesday: 10am–12pm

• Thursday: 9am–12pm

• Friday: 9am–12pm

Citizens Advice Luton will continue to offer free, confidential, independent and impartial information and advice on a wide range of issues affecting people across the borough.

A spokesperson for Citizens Advice Luton said: “We want to make sure everyone in Luton knows about this change, particularly anyone who may be planning to visit us during the second half of August.

“Although our drop-in service will be temporarily closed from 19 to 31 August while we move, our advisers will still be available through our Adviceline and email service.

“From September 1, we look forward to welcoming residents to our temporary home at Luton Town Hall and continuing to provide free, confidential and independent advice to people across our community.”

Citizens Advice Luton will also continue to provide reception services for Luton Rights and Luton Law Centre. Residents who are currently directed to Citizens Advice Luton to access these services will be able to continue doing so at the temporary Town Hall location.

The organisation is asking local partners, community groups and services to help spread the word about the temporary closure and new location, and to update any information they hold about the drop-in service.

Citizens Advice Luton is expected to move into its newly refurbished premises in late 2027. Until then, its face-to-face drop-in service will operate from Luton Town Hall.

For more information:
Adviceline: 0808 278 7847
Adviceline opening hours: Monday to Friday, 9am–3.30pm
Website: citizensadviceluton.org.uk